Have you ever purchased a John Lewis item (or had one purchased for you, such as a gift) only to decide that it’s not quite right? In this scenario, you may need to return the item to find the perfect one instead – but this can be quite the trek in some cases.
Considering John Lewis and Waitrose are part of the same parent company, it’s natural to wonder whether you can return John Lewis items to Waitrose. With this in mind, we’ve outlined some of the key things you need to know about returning John Lewis items to Waitrose.
Can You Return John Lewis Items to Waitrose?
If you’ve been looking to return an item purchased at John Lewis but don’t feel like having a long journey to your nearest store, don’t worry. You can also return your John Lewis purchases to your local Waitrose supermarket if needed (bar the Heathrow airport store). It’s worth checking each individual store’s policies just to be safe.
When returning an item to a John Lewis or Waitrose store, you will need to provide proof of purchase. This is usually a paper receipt; however, if you don’t have a paper receipt, you may be able to access a digital, printable receipt from the Kitchen Drawer app for My John Lewis members.
Usually, products will need to be unused and in their original condition for a refund to be processed back to your account. The timeline for this is typically 35 days.