Chewy has seen a meteoric rise since it launched in 2011, fast becoming the leading online destination for pet supplies. Some of that success can be attributed to its incredible return policy, which takes the stress out of shopping online. Customers can return all orders within a year of the sale date in exchange for a full refund, and it’ll cover the cost of the return too. This includes items that have been opened and used (within reason, of course). Here’s everything you need to know about the Chewy Return Policy and how to return a Chewy order in 2022.
The Chewy Return Policy was revised in 2022, and now applies to medicine — one of the categories that were excluded from the promise at first. In fact, the policy now applies to all products the store carries, including food and accessories. It’s free from end to end too: There are no fees for processing the return, or for the item being opened or used. Chewy will cover the cost of the return as well. Refunds are issued when the return has been processed at one of Chewy’s warehouses. Replacements can be arranged for defective units, with the retailer often refunding the cost as well.
Interestingly, the Return Policy on the Chewy website is outdated, stating that items need to be unopened and in their original box and packaging to be returned, which were the terms prior to it being revised at the start of 2022. We reached out to the brand in search of clarity on the latest Chewy Return Policy, and received the following statement: “If you aren’t 100% satisfied, you can return the item within one year of the purchase date. Even if it’s open or used, we’ll take it back and pay for the shipping costs” with confirmation it extends to all items available through the Chewy website.
How to Return a Chewy Order
Even though the Chewy Return Policy has been updated, the process to return a Chewy order is still the same. There still isn’t a self-serve option. Customers will instead need to contact Chewy by emailing email@example.com or telephoning 1-800-672-4399 to set up the return. You’ll then be supplied with a RMA (Return Merchandise Authorization) number and instructions on how to ship the product back. In some cases, you may even find that the brand doesn’t want the items back and will instead issue a refund and request they be donated to an animal shelter instead.