Gone are the days of heading over to a service’s website to cancel a membership. Now, with more platforms out there handling payment processing to make the purchasing process as easy as possible for the end service, most services require you to cancel the subscription through the platform you used to sign up — including ExpressVPN.
This means that if you signed up for the service on an iPad, you’ll need to cancel it using your Apple ID on that device. The same applies to those who subscribed on an Android, who will need to cancel it through the Play Store using their Google Account. But those who signed up online, with a credit card, can cancel it on the website, on any device.
How to Cancel ExpressVPN
- Log in to your ExpressVPN account on the website.
- Click on “My Account” in the top right corner.
- Click on “My Subscription” in the left-hand menu.
- Under “Automatic Renewal,” click on “Turn Off Automatic Renewal.”
- Click on “Save.”
How to Cancel ExpressVPN on iPad or iPhone
- Open the Settings application on your device.
- Click your name at the top of the screen.
- Select the Subscriptions item from the list of options.
- Locate and select ExpressVPN, then click ‘Cancel Subscription.’
Subscribed to ExpressVPN on iPad or iPhone? You probably used the App Store to set up the membership. If that’s the case, you’ll need to cancel it via your Apple ID. This can be done using any device signed in to your Apple ID, like an iPad, iPhone or Mac. You can check to see by visiting Subscriptions in Settings on your handset.
You’ll be able to continue to access your subscription until it’s due to renew, so if your renewal date is October 22 and you cancel on October 11, you’ll be able to use it until October 22, when it will automatically terminate and access will be restricted. The renewal date will be at the bottom of the screen before you click cancel at Step 4.
How to Cancel ExpressVPN on an Android Device
- Head into the Google Play Store, and click your Profile.
- Select Payments and Subscriptions from the menu.
- Locate and select ExpressVPN, and click Manage.
- Click on ‘Cancel Subscription’, and confirm the cancellation.
If you initiated your ExpressVPN membership on Android and use the Play Store to process your payment, you’ll need to cancel it in there. This can be done in a few taps: Tap the profile icon in the top-right, followed by Payments & Subscriptions, then locate and cancel it. Your subscription then won’t renew on the renewal date.
ExpressVPN Cancellation FAQs
Have some burning questions about how to cancel ExpressVPN? We may have the answer below.
Is ExpressVPN Hard to Cancel?
ExpressVPN is easy to cancel, provided you remember how you signed up. You’ll need to cancel your membership using the same method, so if you used a credit card and a laptop, you’d cancel it on the ExpressVPN website. If you subscribed using an iPhone or iPad through the App Store, you’d cancel through that and not the website.
Can You Cancel ExpressVPN at Any Time?
You can cancel ExpressVPN at any time. You’ll then be able to continue using your membership up until the renewal date, so if you cancel on the 10th and it was due to renew on the 12th, you can continue using it for a couple more days. Cancel on the renewal date itself, however, and it won’t take effect until the following month.
Can You Cancel ExpressVPN and Get a Refund?
ExpressVPN offers a 30-day money-back guarantee to customers who cancel before the renewal date. You don’t need to do anything here to initiate it, other than cancel your subscription. If you miss the cut-off, you may be able to receive one by explaining the situation to customer support, assuming you haven’t used the service.