Shein Live Chat

There is a Shein live chat. You’ll need to be signed in to your Shein account to access it, then head over to its Customer Service dashboard. Once there, similar to the Just Eat live chat, you’ll first need to have a little back and forth with a robot before you’re handed over to a human. The quickest way to reach someone is to select ‘Presale’ as the Support Category listed on the right-hand side of the screen when you reach the chatbot. 

Next, select “Payment Method”, then click ‘Do You Support Klarna’ followed by “Contact Agent’. You’ll then be transferred to a human. Keep in mind that the Shein live chat is available from 9:00 AM until 10:00 PM, Monday through Sunday. Again, you won’t be able to access the chatbot unless you’re signed into your Shein account, and the easiest way to use it is through a web browser on your device, and not the Shein application. 

Start Live Chat

Other Ways To Contact Shein

Other ways to contact Shein include Facebook Messenger and email. When contacting Shein on Facebook Messenger, ensure your account name matches that of your Shein account, and provide your order number you’re contacting about. You may also be asked to confirm other information, like your address and telephone number. You can start a chat by clicking here. You can also contact Shein by email at 

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