Chewy doesn’t have any brick-and-mortal stores, so there’s no click-and-collect order at checkout — all orders are shipped to its customers from a selection of fulfilment warehouses across the nation. The amount of time it takes Chewy to ship one of these orders depends on the contents: Prescriptions need to be processed before the instruction is sent for them to be dispensed, adding some extra time to the process. The same applies to personalized orders, which can’t be picked from the shelves.
Most orders are shipped through FedEx, though some other carriers are used depending on where the package is coming from and what’s included. All orders over $49 are shipped for free, while all other orders ship for a flat rate of $4.95. You don’t have the option to pay more for express delivery — all orders are treated the same, and are dispatched as fast as the online retailer can. Tracking is available, and orders are delivered seven days a week, before 10 PM, so it’s an around-the-clock operation.
How Long Does Chewy Take to Ship?
The amount of time it takes Chewy to ship depends on several factors — how many orders are ahead of you and whether the products are in stock, for example. In some cases, Chewy is able to process and dispatch the order the same day it’s placed, and it arrives at the customer’s door the next day, but most of the time orders are delivered within 1 to 3 days. This is extended to 5 to 7 days for orders containing prescription medication, as approval from a veterinarian is needed before it can be dispensed.
You may find that some items in your order arrive before others. This is because fresh, refrigerated and frozen items are shipped separately from other items in your order for the fastest delivery. You’ll receive a tracking number for each shipment if this is the case, with an estimated delivery date for each. The same may apply to orders containing prescription or personalised products, with the off-the-shelf items arriving first, depending on order volume and stock levels at the time the order is placed.
You don’t have to worry about your order arriving quickly so you don’t run out of time to return an item if you don’t like it. The Chewy Returns Policy is one of the best in the business: All orders can be returned within a year of the sale date for a full refund. This includes items that have been opened and partially used, and applies to all products the store carries, including food, accessories and even medication. Chewy will cover the cost of the return, and refunds are issued when the return has been processed.